In the latest episode of “On the Ramp,” we had the pleasure of speaking with Tina Drayson, a key figure at CCM Garages. Tina’s path in the automotive industry showcases dedication, adaptability, and a drive for continuous improvement.
Youtube – https://youtu.be/JtD—9HLH4
Spotify – https://open.spotify.com/episode/5W8nltKde9chFSdkJT877z?si=4285102653d14ba2
Early Beginnings and Transition
Tina’s career with CCM Garages began over 25 years ago when she joined on a part-time basis to handle the company’s finances. At the time, she balanced her career with raising four children. Before joining CCM, Tina worked in finance for a brick manufacturing company, which provided a solid foundation for her future contributions at CCM.
Growth and Evolution
Tina’s role at CCM evolved from part-time finance work to a full-time position that included operations. Her ability to take on more responsibilities led her to become an integral part of the company’s growth. When Tina started, CCM was a small operation with a modest team working out of a portakabin. Her contributions, alongside the founders Stuart and Barry, helped transform the company into what it is today.
Merging and Expansion
In 2004, CCM Garages merged with Meade Motors, owned by Barry. This strategic decision allowed the combined company to leverage each other’s strengths—Barry’s expertise in MOTs and Stuart’s mechanical skills. Tina played a crucial role during this merger, ensuring a smooth transition and integration of operations.
Implementing Structure and Vision
Recognising the need for better organisation and growth, Tina and the CCM team sought external expertise. They engaged with Andy Savva for honest feedback and brought in a business coach who still works with them weekly. These steps were instrumental in developing a clear vision and structured processes for the company. The company’s vision is straightforward: to be the most professional, trusted, and recommended for those they serve.
Employee Engagement and Values
Tina led an initiative to define what being professional and recommended means to the team. This exercise aligned the team with the company’s values and empowered them to uphold these values in their daily work. New recruits are introduced to these values through a comprehensive handbook, ensuring consistency and commitment across all levels.
Continuous Improvement and Data-Driven Decisions
Tina’s commitment to continuous improvement is evident in how she manages the business. She regularly reviews key performance indicators (KPIs) and focuses on areas needing improvement. This data-driven approach helps CCM Garages maintain high standards and achieve better operational efficiency.
The Power of Honesty and Customer Focus
A significant part of CCM’s success is its commitment to honesty and transparency with customers. Tina emphasises the importance of being truthful with clients, even when it involves admitting mistakes or delays. This approach builds trust and fosters long-term customer relationships, which are crucial for any business.
Conclusion
Tina Drayson’s journey from a part-time finance role to a leadership position in a thriving automotive business highlights growth, adaptability, and a commitment to excellence. Her ability to balance family life with professional commitments, coupled with her strategic vision and dedication to continuous improvement, makes her a notable figure in the industry. CCM Garages exemplifies what can be achieved with the right values, structure, and a commitment to honesty and customer satisfaction.
Stay tuned for more insightful conversations on “On the Ramp,” where we bring you stories of industry leaders and their remarkable journeys.
